Refund policy

At Mepro, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help! Please read our return and refund policy below.

Returns

  1. Eligibility: You may return most items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  2. Non-Returnable Items: Certain items are non-returnable, including:

    • Gift cards
    • Downloadable software products
    • Items marked as final sale

  3. Return Process:

    • To initiate a return, please contact our customer service team at [customer service email] with your order number and the reason for the return.
    • We will provide you with a return authorization and instructions on how to send the item back.

  4. Return Shipping: You will be responsible for paying the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.

Refunds

  1. Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 5-10 business days after the return is approved.

  2. Refund Method: Your refund will be issued to the original payment method used during the purchase. Please allow additional time for your bank or credit card company to process the refund.

  3. Exchanges: If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at [customer service email] or [customer service phone number]. We’re here to help!

Thank you for shopping with us! We appreciate your business and look forward to serving you again.